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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Abel Gonzalez

March 19, 2026

5  out of  5
rating by Abel Gonzalez
"Ms Abby has been the absolute best agent to work with. I was looking for life insurance for me and my whole family when I randomly googled life insurance. The first listing was Nick Reina, and when I showed up I got to meet Abby. She was so patient and understanding of everything that I needed for my family. She helped me every step of the way and explained everything to me. After it was all said and done we talked about switching vehicle insurance as well as motorcycle insurance. After some time and seeing all the discounts I qualified for she was able to get me a rate lower than my current policy. On top of all this she was able to quote me renters insurance as well and still with that beat my current rate with which I had no renters insurance. So I’ll be seeing her hopefully today to finalize that. All in all I’d have to say that Abby did the best job ever taking care of me and I’d definitely recommend her to anyone looking for vehicle, motorcycle, or life insurance. Abby if you can see this, just know that you are by far the best and easiest person I’ve ever had the pleasure of working with in all my years of dealing with insurance agents. You are a very funny and sweet person and an all around very cool person to work with. Thanks so much for everything and I sincerely appreciate all you have done to get me everything I needed and all in one place. Sincerely, TEAM ABBY!!!!!"
We responded:
"Reading your review absolutely made our day, Abel! Abby truly is a gem, and we're thrilled to hear that she provided you with such exceptional service. We're so glad you found us and that Abby was able to assist you with everything from life insurance to vehicle and renters insurance. We'll definitely share your kind words with Abby. Thank you for trusting us with your insurance needs and for taking the time to share your experience."
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Janis Sinclair

March 13, 2026

5  out of  5
rating by Janis Sinclair
"Very professional, very friendly, answered all our questions, a pleasant experience over all and we look forward to a long and lasting relationship with State Farm."
We responded:
"I’m thrilled to hear that you had a great experience with us, Janis! It's our goal to provide professional and friendly service, so knowing we hit the mark with you really means a lot. Welcome to the State Farm family!"
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Jean Trevino

March 13, 2026

5  out of  5
rating by Jean Trevino
"I had received a quote a while back that was pretty much the same as what I was already paying, but then later on Abby contacted me from this office and informed me rates had changed and I am now saving quite a bit every month. I not only switched to State Farm for my car insurance but my renters insurance as well. Thank you Abby for all your help!"
We responded:
"I'm really glad to hear Abby was able to find you a better deal and help you with both your car and renters insurance, Jean. She is a gem and we're lucky to have her on our team. It's a pleasure to welcome you to our State Farm family!"
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Rupesh Acharya

February 24, 2026

5  out of  5
rating by Rupesh Acharya
"They are best insurance agent in the town. Love yall work."
We responded:
"We're thrilled to hear that you think so highly of our team, Rupesh! Thanks for being a part of our State Farm family!"
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sherry jones miller

February 20, 2026

5  out of  5
rating by sherry jones miller
"I was shopping for more affordable insurance and I found it! Kait made the transition seamless! Very helpful, guided me through all my options explaining each so I understood what I am getting. I highly recommend!! Thank you!!"
We responded:
"I’m thrilled to hear that you found the affordable insurance you were looking for and that Kait made the process smooth for you, Sherry! She is a gem and we're lucky to have her on our team. Thanks for being part of our State Farm family!"
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Josh Ponthieux

February 19, 2026

5  out of  5
rating by Josh Ponthieux
"Phenomenal team! I’ve been with Nick Reina for many years now, and I’ve always had the best protection and the quickest response from everyone from this agency. I’d like to especially thank Blythe Miller for always assisting me and guiding me through the best coverage for myself and household."
We responded:
"We're thrilled to know that you’ve been happy with our service over the years, Josh. Blythe and the entire team work hard to ensure our customers feel supported and well-protected, so your shout-out truly means a lot. Thanks for being a valued part of our State Farm family!"
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Carla Williamson

February 16, 2026

5  out of  5
rating by Carla Williamson
"Kait DeBarge was great! She brought me good news, and was very professional!"
We responded:
"I'm thrilled, Carla, to hear about your positive experience with Kait! It's always wonderful to know that our team is delivering the best service. I'll be sure to pass along your kind words to Kait, she'll be delighted to hear them."
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Lynn Dent

February 5, 2026

5  out of  5
rating by Lynn Dent
"Today, I met with Blythe to switch insurance carriers. Blythe was an absolute delight - competent, helpful, and so friendly. I was able to get better service coverage at much better rates! It was a great experience!"
We responded:
"I'm thrilled, Lynn, to hear about your positive experience with Blythe! It's great to know that she was able to help you find better coverage and rates. We always aim to provide our customers with top-notch service, so it's wonderful to hear that we're hitting the mark. Thanks for choosing us for your insurance needs!"
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Gracie Creel

January 28, 2026

5  out of  5
rating by Gracie Creel
"Got recommended to Abby Young for an auto policy. She was very knowledgeable of the policies & helped me understand anything that I was confused about. She offered me better pricing than the policy I had through a different insurance firm & helped me get it the cheapest I could with ensuring I had the right plan for me. She was nice & helped me out big time! Thank you Abby & thank you Nick through State Farm, the best!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Abby was able to guide you through the options and find a policy that fits your needs and budget. It means a lot to us that she made the process clear and easy for you. We’ll be sure to pass along your kind words to Abby!- Nick"
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Norma Long

January 27, 2026

5  out of  5
rating by Norma Long
"Very personable, excellent customer service, knowledgeable and great prices!"
We responded:
"Thank you for the wonderful review and the confidence in our agency! We pride ourselves on educating our policyholders and look forward to working with you for years to come!- Nick"
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Fifth Giant

January 23, 2026

5  out of  5
rating by Fifth Giant
"Blythe answered my question and concern with a friendly and effective response with a quick follow up. Thanks Blythe!"
We responded:
"It's great to hear that Blythe was able to assist you promptly and effectively. We’re lucky to have her on our team and it’s always our goal to provide top-notch service. We'll be sure to pass along your kind words to Blythe!"
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Cortnee Lantier

January 22, 2026

5  out of  5
rating by Cortnee Lantier
"I have car insurance and I deal with Blythe and she has gone up and beyond for me, making sure all my needs are taken care of before getting off the phone! I definitely recommend asking for her to help with all your insurance needs!"
We responded:
"I'm thrilled, Cortnee, to hear about your positive experience with Blythe! She truly is dedicated to providing top-notch service, and I'm glad she's been able to assist you so well. We'll make sure to recognize her for her outstanding efforts. Thanks for taking the time to share your experience and for recommending our State Farm office!"
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Kandace Bradley

January 21, 2026

5  out of  5
rating by Kandace Bradley
"Went in to update my policy since having a new baby and was able to get that and more. More coverage for an affordable price. I’ve been working with Nick for years when it comes to my policy and it’s always a pleasure. Met with Kait and she explained so much to me about my policy and bundling. She got me on the right path. I left with more knowledge about what I’m paying for and affordable coverage."
We responded:
"I'm delighted that you had a positive experience updating your policy and found the additional coverage affordable, Kandace. Kait is fantastic at what she does, and I'm glad she could provide you with valuable information about your policy and the benefits of bundling. I'm always here to help and look forward to continuing to serve your insurance needs."
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Netta Washington

January 9, 2026

5  out of  5
rating by Netta Washington
"All of the women in the office are amazing... They are very helpful and I can call them at any time and ask questions or change something. I really do advise anyone to go and see them."
We responded:
"I'm thrilled to hear about your positive experience with our team here at the office, Netta! We strive to be as helpful and accessible as possible, so it's wonderful to know that's coming through. Your recommendation means a lot to us, and we're always here to assist you with any questions or changes you might need. Thanks for being part of our State Farm family!"
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Carl Sonnier

January 8, 2026

5  out of  5
rating by Carl Sonnier
"Very good service and helpful."
We responded:
"I'm really glad to hear that you found our service helpful, Carl. It's always our goal to make sure our customers feel supported and well taken care of. We are grateful for your trust in us for your insurance needs!"
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Linda Darbonne

January 7, 2026

5  out of  5
rating by Linda Darbonne
"Kait was exceptional at sending me information and taking care of the change over from one insurance to State Farm. Nick Reina is also exceptional and I look forward to doing business with them."
We responded:
"It's great to hear that Kait was able to make your transition to State Farm so smooth, Linda! We always strive to make these processes as easy as possible for our customers, and I'm glad you had a positive experience. Looking forward to continuing to work with you and providing the best service possible. Welcome to the State Farm family!"
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King Joee

December 29, 2025

5  out of  5
rating by King Joee
"Abby at State Farm is absolutely AMAZING! She went above and beyond in ways I’ve never experienced with any insurance agent before. I was stuck paying $866 for car insurance, and Abby worked nonstop to make sure I was taken care of. She even took her computer home on Christmas Eve just to help me get everything done — that alone says everything about her dedication and heart. Because of her hard work, she saved me over $500 a month, which honestly feels like a Christmas miracle. She was patient, professional, caring, and truly had my best interest at heart the entire time. If you’re looking for someone who genuinely cares and will fight to get you the best deal possible, Abby is the one. I can’t thank her enough — State Farm is lucky to have her!"
We responded:
"Thank you so much for taking the time to share such a glowing review! Abby truly is a gem, and it's heartwarming to hear how her dedication and hard work made such a difference for you. We're thrilled she could help make $500 savings a reality for you; that's no small feat! We’re really proud to have her on our team at State Farm, and it's feedback like yours that reminds us why we do what we do. We'll be sure to pass along your kind words to Abby!"
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Rick ElMogazi

December 9, 2025

5  out of  5
rating by Rick ElMogazi
"The team did a great job offering me options on both home and auto. I would highly recommend the Reina office."
We responded:
"It's fantastic to hear that you had a positive experience with our team, Rick! We're thrilled we could provide you with the options you needed for both home and auto insurance. Your recommendation means a lot to us, and we're always here to assist you with any of your insurance needs."
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Annie Evans

December 4, 2025

5  out of  5
rating by Annie Evans
"Here’s a polished review you could use for your car insurance experience: --- ⭐⭐⭐⭐⭐ Car Insurance Review I recently worked with my car insurance provider and was thoroughly impressed with the level of professionalism and support I received. From the very beginning, the team was attentive, friendly, and eager to help me find the best coverage for my new car. They took the time to explain my options clearly, answered all of my questions with patience, and made the entire process feel seamless. What stood out most was the wonderful quote they secured for me—affordable, comprehensive, and perfectly suited to my needs. It’s rare to find a company that combines efficiency with genuine care for their customers, but this team truly delivered. I feel confident knowing my car is well protected, and I would highly recommend their services to anyone looking for reliable and trustworthy."
We responded:
"I really appreciate you taking the time to share your experience, Annie! It's fantastic to hear that you felt supported and that we were able to find the right coverage for your new car. Our team strives to make the process as smooth and informative as possible, so it's wonderful to know we hit the mark for you. It's always our goal to provide both efficiency and a bit of genuine care, so your feedback means a lot. Thanks again for the recommendation!"
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Dena Kelly

November 26, 2025

5  out of  5
rating by Dena Kelly
"Kat was very helpful, she sent my proof of insurance to me immediately when I was getting my car inspected. She was courteous and kind in which means so much to me"
We responded:
"Dena, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Nick"
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Frank O'Neill

November 26, 2025

5  out of  5
rating by Frank O'Neill
"Kait is an rockstar the day before Thanksgiving getting my golf cart insured !"
We responded:
"Frank, Thank you so much for the wonderful compliment! We’re proud to have Blythe and the entire team provided the best service. We appreciate your support! - Nick"
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Drew Kaplin

November 19, 2025

5  out of  5
rating by Drew Kaplin
"I have been insured by Nick Reina’s office for a few years now, under an automotive, renters, and other policies. His staff do a wonderful job of providing quotes and other types of assistance, and Mrs. Blythe Miller has on numerous occasions done an exceptional job at getting me set up with a new policy and helping me to understand the details of each option in no time at all. I am grateful to have such wonderful local agents! William Kaplin"
We responded:
"It's really great to hear from you, William, and I'm thrilled to know that you've had such positive experiences with our office. We truly appreciate having you as part of our insurance family here in Lake Charles. We'll be sure to pass along your compliments to Blythe, she’ll be so pleased to hear them. Thanks for placing your trust in us!"
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Adrian Scott

November 19, 2025

5  out of  5
rating by Adrian Scott
"Blythe, was very professional and easy to talk with, she deserves a raise"
We responded:
"I'm thrilled, Adrian, to hear that you had a great experience with Blythe! We agree, she's fantastic at what she does, and we're lucky to have her on our team. Your feedback means a lot to us, and I'll certainly share your kind words with her."
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Westside Chris

November 18, 2025

4  out of  5
rating by Westside Chris
"Awesome customer service, lower monthly quotes for Louisiana. This State Farm Agent help me save hundreds by switching the State Farm in 2025"
We responded:
"I'm really glad to hear that you were happy with our service and savings! It’s always our goal to help folks like you find the best deals while making the process as smooth as possible. If there is anything we can do to earn that final star, please let us know. Thanks for choosing our State Farm office!"
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Terrance Anderson

November 17, 2025

5  out of  5
rating by Terrance Anderson
"Nick Reina firm always takes care of my insurance needs. All the staff is great but lately Ive been dealing with Mrs. Blythe Miller and she's so AWESOME! She is very helpful, knowledgeable, and very kind over phone and text. Having her being the first of contact makes everything easier! Have to give her props! You don't meet geniue people often but Nick Reina and staff is good people! Highly recommend!"
We responded:
"Reading your review truly made our day, Terrance! It's fantastic to hear that Blythe has been such a great help to you. She’s definitely a gem and we're lucky to have her on our team. We appreciate the recommendation and your trust in us for your insurance needs!"