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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Theriot

July 29, 2026

5  out of  5
rating by Sandra Theriot
"I had an outstanding experience with my State Farm agency today, especially with Kait. She not only lowered our auto insurance significantly, but she also found us substantial savings on our homeowners insurance. From the moment we spoke, Kait was professional, knowledgeable, patient, and genuinely focused on making sure we had the best coverage at the best possible price. She took the time to explain everything clearly and made the entire process easy and stress-free. Excellent customer service like this is hard to find, and I truly appreciate all of her help. If you’re looking for someone who is knowledgeable and truly cares about her customers, I highly recommend asking for Kait!"
We responded:
"Sandra, we're thrilled to hear you had such a great experience with Kait, her dedication to making sure customers feel confident and well taken care of is something we’re extremely proud of here at our Lake Charles office. We appreciate you sharing your experience and trusting us with your insurance, thanks for being part of our State Farm family!"
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Elena Flores Moore

July 15, 2026

5  out of  5
rating by Elena Flores Moore
"Kait is absolutely amazing! She consistently goes above and beyond whenever I need assistance. She is knowledgeable, professional, approachable, and always takes the time to make sure all of my questions are answered. No matter what I need, I know I can count on her to provide exceptional service with kindness and patience. It's rare to find someone who genuinely cares about their clients the way she does. Thank you, Kait, for always taking such wonderful care of our family's insurance needs!"
We responded:
"Elena, I truly appreciate you sharing your great experience with Kait! She’s a valuable part of our team, and we’re delighted to hear she’s made such a positive impression. Your trust in us and her dedication to supporting your family’s insurance needs mean a lot. We look forward to continuing to provide you with the same level of care and service in the future!"
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Navdeep kaur

July 14, 2026

5  out of  5
rating by Navdeep kaur
"Mia was a great person. She treated me like a family and help me bring down my premium on the On the house insurance and the car insurance"
We responded:
"Navdeep, it’s fantastic to hear Mia made you feel right at home and was able to help save you some money on both your homeowners and auto insurance. We truly appreciate you choosing us for your insurance needs!"
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Hinda Sandhu

July 14, 2026

5  out of  5
rating by Hinda Sandhu
"I switched over today from GEICO and Mia helped me out. She was great help. She was so professional so kind help me like a family member. Thank you so much Mia again State Farm is so lucky to have her."
We responded:
"Hinda, I’m really glad to hear your experience with Mia made your switch to us a smooth one! We appreciate you trusting us with your insurance needs, and I’ll make sure Mia sees your thoughtful words. Welcome to the State Farm family!"
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Ronald Merzier

July 8, 2026

5  out of  5
rating by Ronald Merzier
"Blythe is great !!! I got all my questions answered and info for different policy’s. Thank you !!"
We responded:
"Hey Ronald, I’m glad to hear Blythe was able to help you out and get all your questions answered! We appreciate you trusting our office for your insurance needs!"
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Jon Oneal

July 7, 2026

5  out of  5
rating by Jon Oneal
"Kate was great to deal with. I would recommend using her on your next policy"
We responded:
"Jon, we're glad to hear you had a positive experience working with Kate! We appreciate you trusting us with your insurance needs."
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Dean McCoin

June 26, 2026

5  out of  5
rating by Dean McCoin
"Your Office Manager, Kait has been wonderful. Extremely helpful and puts the customer first in her actions and words. As a former Customer Service Manager I used to teach Customer Satisfaction classes for my company that I worked at for 35 years. I know good customer service when I see it. I also want to thank MIA for all her help in providing the quote and getting things started. Well done you two!!
Dean"
We responded:
"Dean, it really means a lot to hear this, especially coming from someone with your background in customer service. Kait and Mia both put their hearts into helping our customers and will be thrilled to know they made a difference for you. I’m grateful for your feedback and support, it’s encouragement like yours that keeps us striving to give our best every day."
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Tyler Guillory

June 23, 2026

5  out of  5
rating by Tyler Guillory
"I Spoke with Ms, Blythe Miller and she helped me get Insurance on my Car as well as life insurance. At first I was kind of worried that it would be a long and stressful process but she made everything feel smooth, and kept a friendly and professional environment throughout my whole quote and got my car ready for the road! Very Satisfied, And would definitely recommend to New/Young Drivers looking for insurance!"
We responded:
"Tyler, I really appreciate you taking the time to share your experience with Blythe and our team! It's great to hear that she was able to make the process smooth and stress-free while helping you get both car and life insurance. We work hard to keep things friendly and easy, so your feedback means a lot to us. We appreciate your trust in us for your insurance needs!"
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Gingersnaps

June 9, 2026

5  out of  5
rating by Gingersnaps
"I have been with state farm for years and have had 3 different agents and Nick and Bliyth have been so great in helping me save money and very understanding. Honestly they act as if they have known you forever."
We responded:
"Thank you for your kind words! We're really glad to know that Blythe and I have been able to make a positive impact on your experience with State Farm. We always strive to treat our customers like family, so it's wonderful to know you feel that way. Thanks for being part of our State Farm family!"
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Charlene Walker

June 8, 2026

5  out of  5
rating by Charlene Walker
"Super nice and efficient!
Had a second vehicle insured in no
time at a good price!"
We responded:
"I'm really glad to hear that you had a positive experience with us, Charlene! It's great to know we could help you get your second vehicle insured quickly and at a price you're happy with. Safe driving!"
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Paul M

April 30, 2026

5  out of  5
rating by Paul M
"Of all the customer service I experience, Kait is always my favorite! She knows her job very well and always is trying to do the absolute most for me. I rarely feel like customer service is ever trying to make you feel like a wanted customer or actually help you these days, but Kait is the exception. Always looking out for my family with our coverages, personable in our conversations, and always willing to help me any way she possibly can. Nick is lucky to have her on staff and I appreciate her a ton taking care of my family!! Never leave Kait!! Lol."
We responded:
"Paul, Thank you for your kind words about Kait! We are indeed very lucky to have her on our team. She truly goes above and beyond, and I’m glad she’s been able to provide such great support for you and your family. I’ll definitely share your kind words with her, they’ll make her day! Thanks for being a part of our State Farm family."
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Ron Castille

April 29, 2026

5  out of  5
rating by Ron Castille
"Service was great. A+"
We responded:
"I'm thrilled to hear you had a great experience with us, Ron! It's always our aim to provide top-notch service to our customers, and your feedback is truly appreciated. Thanks for being part of our State Farm family!"
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James Ohl

April 21, 2026

5  out of  5
rating by James Ohl
"Awesome customer service and always helpful with any questions you may have"
We responded:
"I'm really glad to hear that you've had such a positive experience with us, James! We always aim to be as helpful as possible and make sure all your questions are answered. Thanks for being part of our State Farm family!"
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Mahmudul Hasan

April 13, 2026

5  out of  5
rating by Mahmudul Hasan
"alexis was very first responsive , she help me with nice price,thank u all"
We responded:
"It's awesome to hear that Alexis was able to help you out and get you a great price, Mahmudul! We're all about making things easy and smooth for our customers here at State Farm. Thanks for trusting us with your insurance needs!"
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chanda montou

April 1, 2026

5  out of  5
rating by chanda montou
"Blythe was so sweet and helpful"
We responded:
"I'm really glad to hear that Blythe was able to help you out, Chanda. Our team always aims to provide the best service possible, and it's wonderful to know that came through in your experience. We appreciate your trust in us for your insurance needs!"
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Jalen Bush

March 20, 2026

5  out of  5
rating by Jalen Bush
"Kait was extremely helpful and went through great lengths to help me better understand the breakdown of my bill. She was pleasant and explained everything thoroughly!"
We responded:
"Jalen, It's wonderful to hear about your positive experience with Kait. We're lucky to have her on our team, and I'm thrilled she could assist you with such clarity and patience. We appreciate your trust in us for your insurance needs!"
Profile photo of Abel Gonzalez

Abel Gonzalez

March 19, 2026

5  out of  5
rating by Abel Gonzalez
"Ms Abby has been the absolute best agent to work with. I was looking for life insurance for me and my whole family when I randomly googled life insurance. The first listing was Nick Reina, and when I showed up I got to meet Abby. She was so patient and understanding of everything that I needed for my family. She helped me every step of the way and explained everything to me. After it was all said and done we talked about switching vehicle insurance as well as motorcycle insurance. After some time and seeing all the discounts I qualified for she was able to get me a rate lower than my current policy. On top of all this she was able to quote me renters insurance as well and still with that beat my current rate with which I had no renters insurance. So I’ll be seeing her hopefully today to finalize that. All in all I’d have to say that Abby did the best job ever taking care of me and I’d definitely recommend her to anyone looking for vehicle, motorcycle, or life insurance. Abby if you can see this, just know that you are by far the best and easiest person I’ve ever had the pleasure of working with in all my years of dealing with insurance agents. You are a very funny and sweet person and an all around very cool person to work with. Thanks so much for everything and I sincerely appreciate all you have done to get me everything I needed and all in one place.

Sincerely,
TEAM ABBY!!!!!"
We responded:
"Reading your review absolutely made our day, Abel! Abby truly is a gem, and we're thrilled to hear that she provided you with such exceptional service. We're so glad you found us and that Abby was able to assist you with everything from life insurance to vehicle and renters insurance. We'll definitely share your kind words with Abby. Thank you for trusting us with your insurance needs and for taking the time to share your experience."
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Rupesh Acharya

February 24, 2026

5  out of  5
rating by Rupesh Acharya
"They are best insurance agent in the town. Love yall work."
We responded:
"We're thrilled to hear that you think so highly of our team, Rupesh! Thanks for being a part of our State Farm family!"
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sherry jones miller

February 20, 2026

5  out of  5
rating by sherry jones miller
"I was shopping for more affordable insurance and I found it! Kait made the transition seamless! Very helpful, guided me through all my options explaining each so I understood what I am getting. I highly recommend!! Thank you!!"
We responded:
"I’m thrilled to hear that you found the affordable insurance you were looking for and that Kait made the process smooth for you, Sherry! She is a gem and we're lucky to have her on our team. Thanks for being part of our State Farm family!"
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Lynn Dent

February 5, 2026

5  out of  5
rating by Lynn Dent
"Today, I met with Blythe to switch insurance carriers. Blythe was an absolute delight - competent, helpful, and so friendly. I was able to get better service coverage at much better rates! It was a great experience!"
We responded:
"I'm thrilled, Lynn, to hear about your positive experience with Blythe! It's great to know that she was able to help you find better coverage and rates. We always aim to provide our customers with top-notch service, so it's wonderful to hear that we're hitting the mark. Thanks for choosing us for your insurance needs!"
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Norma Long

January 27, 2026

5  out of  5
rating by Norma Long
"Very personable, excellent customer service, knowledgeable and great prices!"
We responded:
"Thank you for the wonderful review and the confidence in our agency! We pride ourselves on educating our policyholders and look forward to working with you for years to come!- Nick"
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Netta Washington

January 9, 2026

5  out of  5
rating by Netta Washington
"All of the women in the office are amazing... They are very helpful and I can call them at any time and ask questions or change something. I really do advise anyone to go and see them."
We responded:
"I'm thrilled to hear about your positive experience with our team here at the office, Netta! We strive to be as helpful and accessible as possible, so it's wonderful to know that's coming through. Your recommendation means a lot to us, and we're always here to assist you with any questions or changes you might need. Thanks for being part of our State Farm family!"
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Carl Sonnier

January 8, 2026

5  out of  5
rating by Carl Sonnier
"Very good service and helpful."
We responded:
"I'm really glad to hear that you found our service helpful, Carl. It's always our goal to make sure our customers feel supported and well taken care of. We are grateful for your trust in us for your insurance needs!"
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Linda Darbonne

January 7, 2026

5  out of  5
rating by Linda Darbonne
"Kait was exceptional at sending me information and taking care of the change over from one insurance to State Farm. Nick Reina is also exceptional and I look forward to doing business with them."
We responded:
"It's great to hear that Kait was able to make your transition to State Farm so smooth, Linda! We always strive to make these processes as easy as possible for our customers, and I'm glad you had a positive experience. Looking forward to continuing to work with you and providing the best service possible. Welcome to the State Farm family!"
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King Joee

December 29, 2025

5  out of  5
rating by King Joee
"Abby at State Farm is absolutely AMAZING! She went above and beyond in ways I’ve never experienced with any insurance agent before. I was stuck paying $866 for car insurance, and Abby worked nonstop to make sure I was taken care of. She even took her computer home on Christmas Eve just to help me get everything done — that alone says everything about her dedication and heart.

Because of her hard work, she saved me over $500 a month, which honestly feels like a Christmas miracle. She was patient, professional, caring, and truly had my best interest at heart the entire time.

If you’re looking for someone who genuinely cares and will fight to get you the best deal possible, Abby is the one. I can’t thank her enough — State Farm is lucky to have her!"
We responded:
"Thank you so much for taking the time to share such a glowing review! Abby truly is a gem, and it's heartwarming to hear how her dedication and hard work made such a difference for you. We're thrilled she could help make $500 savings a reality for you; that's no small feat! We’re really proud to have her on our team at State Farm, and it's feedback like yours that reminds us why we do what we do. We'll be sure to pass along your kind words to Abby!"